Q: Where do you ship from?
A: We ship from Canada.
Q: Which countries do you ship to?
A: We ship worldwide, with the exception of the Israel and Korea.
Q: What packaging do you use?
A: We use plain, discreet packaging, with no reference to research chemicals or AL-LAD.
Q: What payment methods do you accept?
A: BTC only. There are no exceptions to this.
Q: Where do I find the BTC address to send payment to?
A: Each order is generated a unique BTC address at checkout. If you do not see this address displayed then it is likely that you are running a script blocker on your internet browser. Please ensure you have disabled plugins like Ad Block and uBlock as this will prevent the BTC address being generated. Furthermore, TOR browser will also prevent the payment API from executing.
Q: Do you offer free samples?
A: No, the minimum purchase is listed on the website. All sample vultures will be ignored.
Q: Can you add a sample of X product to my order?
A: No, we struggle enough with getting orders out in a timely manner. Adding samples will only slow things down more.
Q: When will my order be shipped?
A: Your order will generally be shipped within 2-3 business days of us receiving payment.
Q: When will my order arrive?
A: Please see the ‘Shipping’ section for more information.
Q: What if my order does not arrive?
A: If you have chosen a tracked shipping option, your order will be reshipped if it has not arrived three weeks after shipping, unless it has been seized by customs. Your order will not be reshipped if it was shipped by snail mail.
Q: Where is my order/shipping confirmation email?
A: If you have not received a confirmation email then please check your spam box. Most of our emails end up in spam.
Q: Where is my tracking number?
A: If you selected Xpresspost or Registered Airmail you will receive the tracking number in the body of the shipment confirmation email. Example tracking numbers include: EG 123 456 789 CA, RN 123 456 789 CA, MW 123 456 789 CA, PG 123 456 789 CA.
Q: Does AL-LAD ship to P.O. Boxes?
A: Yes, We ship to P.O. Boxes. At checkout, enter your P.O. Box number in the street address field. But please allow additional time for shipments.
Q: Why doesn’t my tracking number work?
A: Tracking numbers usually take 2-3 business days to activate on canadapost.ca after shipment, please be patient. If it still doesn’t work after 3 days then please email us.
Q: Why has my order not been marked as paid?
A: If you haven’t received a payment confirmation email within 12 hours of ordering and paying then we have not received your payment. This could be due to paying insufficient transaction fees which means your payment takes longer to confirm. If this happens to you please email us with the transaction ID.
Q: Why didn’t you respond to my email?
A: If your question is answered in this FAQ then you’re unlikely to get a response. Additionally, if you don’t take the time to construct proper sentences and instead write gibberish, we won’t respond.